Make a Complaint

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Concerned about the physiotherapy treatment you have received?

When you are treated by a physiotherapist you have the right to be treated with care, skill, dignity and respect. You are also welcome to bring a family member, whanau, friend, caregiver and/or interpreter to your treatment. You can also withdraw from your treatment at any stage or seek a second opinion.

Concerns and complaints

If you are comfortable doing so, then you can discuss your concerns with your physio. You are also welcome to contact us at Physiotherapy New Zealand to discuss your concerns and we can explain how to go about making a complaint.

If you wish to make a formal complaint then you can submit this to the Physiotherapy Board of New Zealand; a separate organisation and the registering authority for physiotherapists, via the online form on their website.

Learn more about the complaints and notifications process with the Physiotherapy Board of New Zealand.

You can also make a complaint with the Health and Disability Commissioner, who promotes and protects your rights and receives all formal complaints against health practitioners. The information and form can be found on their website, including the Code of Health and Disability Services Consumers' Rights.